Help/Frequently Asked Questions
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ORDERS AND RETURNS
How do I send a gift?
It is easy to send Pura Vida Coffee and other related merchandise to your friends,
colleagues and family members. Simply add the gift to your shopping cart and
then specify the name and address of the recipient as you check out.
How do I return something?
We gladly process returns when the problem is a result of our error. Please email creategood@puravidacoffee.com or call us at (206) 328-9606 with questions about returns.
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SHIPPING
How much does shipping cost?
Shipping costs vary by order total, delivery option and destination. This cost is computed during checkout.
When will my order arrive?
Please allow five to seven business days for Standard Delivery and two to three
business days for Priority Delivery. Orders generally ship within 48 hours of
receipt, but actual delivery times vary by destination.
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OUR COFFEE
Is your coffee Fair Trade?
We offer a full line of Fair Trade Certified, organic, shade-grown coffee. Each
coffee is grown in an environmentally and economically just manner. As such, the
coffees are guaranteed to be grown under a shade canopy of indigenous trees and
without synthetic pesticides, herbicides or chemical fertilizers that can
potentially endanger both the earth and the farmers who work with them. Natural
techniques such as composting and terracing help sustain the fragile ecosystems
in which the coffees are grown. Fair Trade certification guarantees farmers
will receive a living wage from the sale of their coffee, helping these farmers
provide the necessities of life to their families.
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OUR MISSION
How does my order directly benefit the children?
Every time you buy Pura Vida coffee and products, you help provide hot
meals, clothing, medicine, addiction treatment and hope to thousands of needy
children in Central America.
How do I contribute directly to the projects of Pura Vida Partners?
To contribute in addition to your purchase of Pura Vida
Coffee products, visit our Donations Center, where
we outline the most pressing needs facing the children and families we serve
and accept directed donations. All donations to Pura Vida Partners, a 501(c)3 registered
charity, are tax deductible.
Where did the name "Pura Vida Coffee" come from?
The phrase “pura vida” is a common greeting in Central America, used to mean everything from “Hello” to “Goodbye” to “That’s cool”. The direct translation from Spanish is “pura life”. We think that’s pretty cool, too.
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BULK BUYING AND FUNDRAISING
How can my organization or business buy coffee in bulk?
Give us a call toll-free at (877) 469-1431 or email us at creategood@puravidacoffee.com and we'll be happy to set up a commercial account for you. We can provide you with equipment, cups and everything you need (including our lowest prices!) to get Pura Vida Coffee for your organization or business.
How can I get information on the Pura Vida fundraising program?
Our fundraising kit makes it easy to sell delicious, fresh-roasted coffee and raise funds for your cause. Please call (877) 469-1431 or email creategood@puravidacoffee.com for more information.
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TECHNICAL SUPPORT
What if I am having problems with the website?
If you are experiencing difficulty placing your order, or are having other problems with the website, please email Technical Support with a description of your problems. Please indicate which web browser version you are using. (i.e. Microsoft Internet Explorer Version 6.0)
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